For customers who have regular services throughout the month, you will normally receive your invoice on the anniversary date of your contract (e.g. if we started delivering the service on the 2nd of the month, you will receive your monthly invoice on the 2nd). For customers who receive one-off, or adhoc services from us, then you will be invoiced on completion of the work.
You will be sent an invoice by e-mail and you then have a range of payment options to settle your account:-
The quick, easy, secure way to pay. Set-up is simple and can be completed online through our partner GoCardless. You are offered the same direct debit guarantee and can opt to approve each payment before it is collected for peace of mind. An invoice will be sent as normal and the payment will be processed automatically by the Payment Due Date. To set-up your direct debit now, click here - we will be notified when the instruction is active and your account will be switched to Direct Debit payment.
If you prefer to pay by bank transfer, then you will find our bank details on the invoice. Please ensure your payment reaches us by the Payment Due Date. Note: Your payment may take up to two working days to reach your account and the invoice marked as 'paid'.
We also offer facilities to pay by credit/debit card. You'll find a 'Pay Now' button on your invoice which will take you to a secure payment page to process your card payment. Once your payment has been successfully taken, you will receive a receipt by e-mail.
Alternatively, you can pay securely online using our Card Payment Portal - it's safe, quick and secure. Click here to go to the portal.
We can accept cheques, but this attracts an administration fee of £5 (+VAT) for each cheque to be processed - please add this on to the cheque value and we will issue an invoice for the cheque admininstration fee. It is important that cheques are made payable to "Edwards Ventures UK Ltd".
* available to customers who have regular services each month.