Keeping your personal information safe and secure is our top priority. That’s why we’ve updated our privacy policy in readiness for the introduction of the new data protection law on 25th May 2018. The changes don’t alter what we use your personal information for, but make it easier for you to find out how we use and protect your information.

Purity Clean is part of Edwards Ventures UK Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us, obtain a quote or place an order for our services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.  Here is some of the information we collect:

Your name and your address – so we know where the work is to be carried out

Invoice address (if different to above)

Your contact number – so we can call about your booking, or follow-up on a quote

Your e-mail address – so we can confirm your booking, or, if you agree, send you occasional offers

Bank details – only when you choose to pay by Direct Debit, to set-up the facility, we don’t store this information

Website usage information is collected using cookies (see below).

How will we use the information about you?

We collect information about you to process your booking, manage your account, collect payment from you and, if you agree, to email you about other products and services we think may be of interest to you.  We may store your information on a number of systems in order to manage your account and provide the services you require, such as:

Accounting system – to keep track of orders and payments

Booking & Planning system – to keep a history of your orders and let the team know where to go when you book a service

Direct Debit provider & card payment processor – to process payments (note: we don’t store your payment data anywhere on our systems, and the system processes it securely)

Telephone system – so we can prioritise existing customer’s calls and personalise the calling experience.

We use your information collected from the website to personalise your repeat visits to our website using cookies. Edwards Ventures UK Ltd. will not share your information for marketing purposes with companies outside the business.In processing your order, we may send your details to, and also use information from third party payment processors (e.g. Stripe or GoCardless).

Marketing

If you’re happy for us to do so, we would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.  If you no longer wish to be contacted for marketing purposes, please click on the ‘Unsubscribe’ link on the marketing communication, or e-mail us. Access to your information and correction. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this page. We may make a small charge for this service.We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites for which we are not responsible for their content and such content does not necessarily represent the views of Purity Clean.

This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25th April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email: hello@purity-clean.co.uk or by post: Suite 19067, Chynoweth House, Trevissome Park, Truro TR4 8UN